Digital Equity
In one sentence
Everyone having what they need to take part in digital services: access, devices, skills, and trust.
What it means
As services move online, the people with the least access can be left furthest behind. Digital equity asks whether a service truly works for everyone it is meant to serve, not only for those with fast internet and new phones.
What it depends on
Connectivity
Reliable and affordable internet, including in rural and remote places.
Devices
Suitable tools, and private space to use them.
Skills and language
Support to use the service, in a language that works.
Trust
Confidence that the service and its data are safe.
Why it matters
A virtual service can shorten distance for one person and create a new barrier for another. Assessing digital equity helps ensure that going digital widens access instead of narrowing it.
A simple example
Illustrative scenarioA remote community has limited bandwidth. Instead of relying on video only, a mental-health service offers phone appointments and a private space at a local health centre.
A common misunderstanding
What people often thinkDigital equity is just about getting people online.
What is closer to the truthConnectivity is the start. A service also has to be usable, safe, and trusted.