Digital Health and Virtual Service Strategy
Design digital and virtual services that work in real-world conditions.
ETIQA helps health systems and public-service organizations design accessible, culturally safe, and operationally sustainable virtual services, with particular expertise in Indigenous health and rural and remote contexts.
How ETIQA can help
Digital- and virtual-health strategy
Set direction for digital services across an organization.
Remote-service implementation planning
Plan delivery across distance and varied local conditions.
Patient journey and access-barrier mapping
Follow the real experience and find where people drop away.
Virtual-care governance
Define accountability for virtual services.
Community-informed technology adoption
Shape technology choices with the communities they affect.
Digital referral and workflow reviews
Find where referrals and handoffs break down.
Evaluation and scaling strategies
Show what works and plan how to extend it.
Experience behind this work
Olivia co-founded and served as Clinical Director of a service created to address the need for culturally safe mental-health services for Indigenous people, delivered primarily through telehealth and secure video.
Key ideas, in plain language
New to some of these terms? Each one has its own short explainer.
Digital Equity
Everyone having what they need to take part in digital services: access, devices, skills, and trust.
Learn more →Remote Patient Monitoring
Using connected devices to track a patient's health at home and share the results with their care team.
Learn more →Indigenous Cultural Safety
An outcome where Indigenous people feel respected and safe in a service, free of racism and discrimination.
Learn more →Indigenous Data Sovereignty
The right of Indigenous Peoples to govern data about their communities, lands, and knowledge.
Learn more →Where to start
Ready to talk through your work?
Start with a conversation about what you are trying to change.